Legal notices and CVG
Director of publication:Wilmet Anne
12 rue Basfroi 75011 Paris
©2017 byAnne Wilmet, Paris, France.
All rights reserved.
SIRET 83108825700017 / APE code: 8559A
CNIL declaration n°2102512
Intracommunity VAT FR63831088257
© Copyright: Photo credits: Anne Wilmet,Thomas Pinault, Thomas Raffoux.
The site accessible via the following URLs:www.patisserieprivee.com /www.patisserieprivee.fr is operated in compliance with French legislation. Use of this site is governed by these general conditions. By using the site, you acknowledge having read these conditions and having accepted them. These may be modified at any time and without notice by the company Patisserieprivee.
Patisserieprivee cannot be held responsible in any way for misuse of the service.
12 rue basfroi
Declaration to the CNIL
In accordance with law 78-17 of January 6, 1978 (amended by law 2004-801 of August 6, 2004 relating to the protection of individuals with regard to the processing of personal data) relating to computing, files and freedoms, the site has been the subject of a declaration to the National Commission for Information Technology and Liberties (www.cnil.fr).
Permission to access
In application of this law, Internet users have the right to access, rectify, modify and delete data that concerns them personally. This right can be exercised electronically via theContact form.
Your personal data is confidential and will under no circumstances be communicated to third parties except for the proper execution of the service.
The information that the Internet user communicates when using the website www.patisserieprivee.com is subject to computer processing intended to ensure better monitoring of customer relations. Patisserieprivee.com ensures that this data is kept confidential. They are not communicated to possible commercial partners or third parties, except with the express prior authorization of the Internet user.
The information collected may be used by Patisserieprivee.com to subsequently propose commercial offers to the Internet user and keep them informed of the products, services and events offered by L'Atelier.
The Patisserieprivee.com site and the data file collected from it are registered with the Commission Nationale de l’Informatique et des Libertés (CNIL) under the number2102512.
The Internet user may, for legitimate reasons, object to the processing of data concerning him from the “my account” section.
Like many companies, Patisserieprivee.com employs the use of “cookies” on the site www.patisserieprivee.com, to ensure better monitoring of customer relations. The cookie is a computer file in text format placed on the hard drive of the user's computer when viewing certain websites. This cookie does not allow Patisserieprivee.com to identify the Internet user; on the other hand, it records information relating to the navigation of the Internet user's computer on the site (the pages consulted, the date and time of the consultation, etc.) which can be read during subsequent visits to the site. Internet user. Cookies can allow the Internet user to optimize their online user experience, by recording their preferences when consulting a specific site. The retention period of this information on the Internet user's computer is 1 year.
Customer confidentiality and GDPR request
The RGPD (or GDPR) is the General Data Protection Regulation and constitutes a new European regulation
which aims to strengthen the protection of personal data of EU citizens. It gives you, among other requirements,
the right to receive or delete all your personal data.
All content of this site, including, without limitation, graphics, images, texts, videos, animations, sounds, logos, gifs and icons as well as their formatting are the exclusive property of the company Patisserieprivee with the exception brands, logos or content belonging to other partner companies or authors.
Any reproduction, distribution, modification, adaptation, retransmission or publication, even partial, of these various elements is strictly prohibited without the express written consent of Patisserieprivee. This representation or reproduction, by any means whatsoever, constitutes an infringement punishable by articles L.3335-2 et seq. of the Intellectual Property Code. Failure to comply with this prohibition constitutes an infringement which may result in civil and criminal liability for the infringer. In addition, the owners of the copied Content may take legal action against you.
Patisserieprivee is identically the owner of the "rights of database producers" referred to in Book III, Title IV, of the Intellectual Property Code (law no. 98-536 of July 1, 1998) relating to copyright and databases. data.
Users and visitors of the website can set up a hyperlink to this site, but only to the home page, accessible at the following URL: www.patisserieprivee.com, provided that this link is opens in a new window.
For any request for authorization or information, please contact us byE-mail.
Specific conditions are planned for the press.
Website management and creation platform
Terms of Service
This site is offered in HTML5 and CSS3 languages, for greater comfort of use and more pleasant graphics, we recommend that you use modern browsers such as Safari, Firefox, Chrome.
Patisserieprivee websites may offer links to other websites or other resources available on the Internet.
Patisserieprivee has no means of controlling the sites connected to its websites. Patisserieprivee does not answer for or guarantee the availability of such sites and external sources. It cannot be held responsible for any damage, of any nature whatsoever, resulting from the content of these sites or external sources, and in particular from the information, products or services they offer, or from any use that may be made of them. these elements. The risks associated with this use are entirely the responsibility of the Internet user, who must comply with their conditions of use.
Users, subscribers and visitors to Patisserieprivee websites cannot set up a hyperlink to this site without the express prior authorization of Patisserieprivee.
In the event that a user or visitor would like to set up a hyperlink to one of the Patisserieprivee websites, it will be up to them to send an email accessible on the site in order to formulate their request to set up a hyperlink. Patisserieprivee reserves the right to accept or refuse a hyperlink without having to justify its decision.
Furthermore, referring to a website to complete the information sought does not in any way mean that Patisserieprivee recognizes or accepts any responsibility for the content or use of said site.
It is therefore your responsibility to take the necessary precautions to ensure that what you choose to use is not tainted by errors or even elements of a destructive nature such as viruses, trojans, etc.
No other guarantee is granted to the customer, who has the obligation to clearly formulate his needs and the duty to inform himself. If information provided by Patisserieprivee appears inaccurate, it will be up to the customer to carry out any checks of the consistency or plausibility of the results obtained themselves. Patisserieprivee will in no way be responsible to third parties for the customer's use of information or its absence contained in its products, including one of its websites.
Pictures are not contractual.
Terms of Sales
Postponement and cancellation of the course participant, and/or recipient of a gift voucher:
In the event that the buyer cannot be present on the day of the course, the postponement can only be taken into account provided that the course participant notifies them of the course.Patisserieprivee by email (and not by telephone message) at least
7 days before the start of the training.
Failing to respect this formalism, Patisserieprivee will not accept the postponement of the training, and no reimbursement will be made (except in the event of a medical emergency, or professional imperative, and with proof from the doctor or employer).
The course participant can only postpone their course once (if the 7 day deadline has been respected).
As part of a gift voucher, the second registration date must not exceed the expiry date of the gift voucher.
The reservation and participation in a course must be made during the validity period of the Gift Voucher.
Cancellation/postponement due to COVID
If you are positive or a contact case, and you must therefore cancel your course at the last minute (less than 7 days before your workshop), you will be asked for proof of your positivity (pharmacy or doctor) in order to be able to postpone your course.
Failing this formality, your course will be canceled without the possibility of postponing it.
Gift voucher and gift card
Since January 1, 2020, purchased vouchers and gift cards are valid1 year from date of purchase.If the date is exceeded, the gift voucher will be automatically canceled.
The reservation and participation must be made during the validity period of the gift voucher.
No extension of the validity period of the gift voucher or reservation is possible, unless the beneficiary justifies, bymedical certificate or professional proof, the total impossibility of participating in a course before the end of the validity period of the gift voucher or reservation.
In this case, the validity period of the gift voucher or reservation will be extended by 3 months from the end of validity date of the gift voucher.
No additional postponements will be accepted, and will result in the cancellation of the gift voucher.
No refunds will be made.
The schedule fills up very quickly, there is a 3 to 4 month delay to obtain a private lesson date, it is strongly recommended not to wait for the end of your validity, at the risk of losing your voucher or have extension fees.
If you request it, an extension may be offered to you at the rate of10€ per additional month (starting from the expiry date of your gift voucher).
Group cancellation conditions (via agencies or companies):
For a reservation of a corporate group or a private group,25% of the total amount will be requested when booking.
This deposit is non-refundable in the event of cancellation on your part.
The balance will be due 7 days before the service.
In the event that the buyer cannot be present on the day of the course, the postponement can only be taken into account provided that the course participant notifies them of the course.Patisserieprivee by email at least 7 days worked before the start of the training.
If this formalism is not respected, the participant mustadjust the entire amount.
Purchasing an online workshop (small group classes):
The Customer undertakes to complete the order form accurately.
When placing an order, the Customer undertakes to inform the Service Provider in writing of any food allergies or intolerances likely to affect them.
The workshops presented on the website cannot under any circumstances be subject to requests for modifications from the client.
Course offers are valid as long as they are visible on the website, subject to availability.
An order is registered on the Service Provider's Website when the Customer has validated their order and received an order confirmation email.
The Customer has the possibility to check the details of his order, its total price and to correct any errors before confirming his acceptance (article 1127-2 of the Civil Code). This validation implies acceptance of all of these General Conditions of Sale and constitutes proof of the sales contract.
It is therefore up to the Customer to verify the accuracy of the order and to immediately report any errors.
The sale will only be considered final after confirmation of acceptance of the order by the Service Provider has been sent to the Customer by email and after receipt by the latter of the full price.
Any order placed on the Website constitutes the formation of a contract concluded remotely between the Customer and the Service Provider.
The Service Provider reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
However, registrations only become effective after full and prior payment for each course.
Online purchases for a workshop cannot be exchanged, returned or refunded.
Right to retract :
In accordance with article L.221-28 of the Consumer Code, “ the right of withdrawal cannot be exercised for contracts […]: 12° Provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering orleisure activitieswhich must be provided on a specific date or period”.
Therefore, the right of withdrawal does not apply to Services which are provided on a specific date or period.
In the event of no-show by the customer on the day of the course (and without valid proof), the purchase will be lost, no alternative solution or refund will be offered.
In the event of cancellation by Patisserieprivee for reasons beyond its control (administrative closure imposed by the government for example or illness), you will be offered a credit for the amount committed valid for another course of your choice for a maximum period of 6 months, or another date of the canceled course.
Regulation and means paynt:
Group workshops:At no time can the sums collected be considered as deposits or advance payments. Payment for products is made using the following payment methods :
Bank card VISA or EUROCARD MASTERCARD online from the site by the STRIPE payment system which encrypts
information in order to protect all data related to personal information and means of payment. Validation by card is immediate.
Check : Checks sent or given in person toPatisserieprivee for booking a course or for the purchase of a gift voucher, are cashed upon receipt to confirm registration. For postponement or cancellation (refer to paragraph "Postponement and cancellation by the participant in courseand/or beneficiaryof Nice present".
Tailor-made private lessons:
A deposit of 25% of the total amount will be required when booking your private course/training.
A deposit is a firm commitment, therefore it is non-refundable in the event of cancellation on your part.
It is not permitted to have an accompanying observer during private lessons (except for children under 12 years old). Attending and observing amounts to following the course, it will therefore be considered as 2 participants and not just one, because there are 2 natural people in the workshop.
Limitation of liability
The information contained on this site is as accurate as possible and the site is periodically updated, but may however contain inaccuracies, omissions or gaps. If you notice a gap, error or what appears to be a malfunction, please report it by E-mail by describing the problem as precisely as possible (page causing the problem, triggering action, type of computer and browser used, etc.).
Any content downloaded is done at the user's own risk and under their sole responsibility. Consequently,Private Patisserie cannot be held responsible for any damage suffered by the user's computer or any loss of data following downloading.
The hypertext links set up within the framework of this website towards other resources present on the Internet network cannot engage the responsibility ofPrivate Patisserie.
APPLICABLE LAW – DISPUTES
These General Conditions as well as all the operations referred to therein are subject to French law. In the event of a dispute, the Customer will contact the Service Provider to find an amicable solution. Failing this, the case will be brought before the competent courts of Paris.
The Customer is informed that he can in any case resort to conventional mediation, in particular with the Consumer Mediation Commission (Consom. C. art. L 612-1) or with existing sectoral mediation bodies , and whose references appear on the website https://www.economie.gouv.fr/mediation-conso, or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.
Patisserieprivee is at your disposal for all your comments or suggestions. You can write to us in French or English byemail.